Support is fundamental to ensuring the successful development, deployment and operation of complex, critical software-defined industrial applications.

Located in Japan and France and close to eSOL's R&D teams, our Product Support team is committed to providing our customers with the timely and quality technical support and maintenance necessary to improve the use of eSOL's development tools and embedded software platforms. We help you by efficiently resolving technical issues and challenges you may encounter, and overall shortening the time-to-market for your critical projects.

eSOL offers standard support and maintenance services for the use of its software products:
  • Remote technical assistance (email)
  • Provision of a response, bug fix, new version and/or workaround, depending on the nature of the support case (email)
  • Access to software upgrade and update versions (web portal)
  • Access to existing patches (web portal)
  • Access to available technical documentation (web portal).
Support & Maintenance

Moreover, specific long-term maintenance programs and on-site support services are also available on request as part of eSOL's professional services offering.

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